Retaining Customers Infographic

When it comes to retaining customers, most businesses, particularly SMEs, fumble very much.

This infographic reflects a research made a year ago, but it still applies. New studies, in fact, have found exactly the same situation in this year 2019.

Interactions are key factor. A bad interaction triggers client to leave, as a great one makes them stay, repeat, and be your best advocates.

The research was made by Callminer

Retaining Customers Infographic

By 3GEM Research & Insights – Churn Index U.S. survey

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