Communication and social dynamics are important segments in business.
This article will offer the base of what is communication, communication skills, and social dynamics for small businesses and employees. Internal communication between employees is as much important as external with customers and clients. So, in the following paragraphs, you can find out interesting facts related to the communication.
What is communication and its basic importance?
Communication is the process of exchanging information, meanings and feelings between people through the exchange of verbal and non-verbal messages.
The ability to communicate accurately and clearly is of great importance in the businesses in general, but especially in small businesses and their employees.
Successful communication can help with the relationship with clients or colleagues, but also in negotiations, business organization or decision making.
What are the goals of effective communication?
The key to successful communication and social dynamic represent achieving goals of both or multiple participants. Achieving goals means the efficiency of the communication.
In the sentences below, it will be mentioned what are the basic goals of effective communication.
Goals of effective communication:
- Understanding human needs;
- Avoiding conflicts and misunderstandings when interacting with other people;
- Create a community experience;
- Communicate effectively;
- Motivate others for effective communication;
- Insist on understanding;
- Motivate for compassion;
- Work on assertiveness;
- Create a positive atmosphere;
- Making compromises;
- Staying calmed during negotiations.
What is the purpose and the goal of the conversation?
Before any conversation, think about the purpose and the goal of the conversation. Do not start the monologue and forget about other people. They have the right to say their own thoughts too. Because having a good conversation is really a skill to ask the quality question, being a very good listener and give an excellent answer.
By the right questions, we reveal the interlocutor’s desires and needs. By that, we achieve a better relationship and avoid mistakes of any kind.
If you have a non-talkative partner on the other side, questions are a great way to get the other participant to speak.
Top 5 skills of social dynamics for being successful in business
It may be strange for the people outside of the business world, but there are communication and social dynamic skills that help to improve individual in every aspect. It helps faster improvement and promotions. Those successful individuals are those who can and know how to communicate.
Communication is not an innate skill, but it is acquired, and through training – upgraded.
Top 5 skills of social dynamics and communication:
Being a little bit louder
People with a strong, deeper voice often give the impression of a safer and more serious person. This does not mean that those with a tiny voice will always be taken less seriously, but the fact is that those with a deeper voice can more easily achieve their business goals because their messages reach those who need to hear them more clearly. Voice can also be practiced.
One of the simplest techniques is to take a deep breath in your belly, hold your breath for short period, and blow the air out wide with your mouth wide open while pronouncing the letter A. Speaking is the primary activity in business, especially for teachers or ladies who work in kindergarten. They know how strong voice is important in attaining the authority.
Listening is a golden skill
If you feel you have communication difficulties, listening is the skill you want to master. Communication starts with listening and it is important to set it up on good grounds. For active listening to be possible, it is important for the conversation to take place in a following form as “face to face”. Because such listening implies a complete concentration on the partner and reading non-verbal signs. The listener should remain neutral as the speaker presents his or her ideas and does not express his or her opinions early in the conversation. It also implies patience that will create the right ground to continue the conversation.
As you speak, 55% of the listener’s attention is focused on your facial mimicry, the way you breathe, the attitude in which you sit or stand. Non- verbal communication, research shows, is much more important in conveying the messages.
Successful non- verbal communication rests on an open attitude, without arms crossed and keeping eye contact. A good exercise to train your body language is watching others. While sitting in the waiting room or standing at the bus stop, observe the people and try to deduce from their movements what they are talking about, or in what tone the interaction takes place.
By observing such situations, you will become more aware of how important non- verbal communication is and will realize that it also greatly influences one’s perception and makes it difficult or easier to reach the desired goal.
Self-esteem and self-confidence are necessary skills in communication
At first, it may seem to us that it is important to have a lot of confidence to achieve business success, but the practice shows otherwise. It’s important to have confidence, but it’s even more important to know how to deal with it. Overconfidence can also be interpreted as arrogance, which is certainly not a desirable characteristic. Each interlocutor expects you to ‘build bridges’ in communication, not ‘demolish’. This would mean that it is important to evaluate the person you are talking to and to adjust your intonation, words, and manner of speech to what is more acceptable to the person you are talking to. This will make it easier to achieve what you initially wanted.
Emotion control is extremely important
In a business relationship, you should never let emotions take over communication. Fear, anger, sadness, and happiness are the strongest emotions that are not desirable to show in a business situation, although these emotions are difficult to hide. On the other hand, it is important for you to be able to read what emotion is driven by the idea presented by your interlocutor because in this way you can successfully build on and reach a conclusion that will satisfy both parties.
It is important that you do not take speech and conversation for granted because communication is a sign of ‘skills’ – and skills are learned.
At Sienda ltd, we are masters at training businesses’ staff. We operate with the latest methods which assure us to succeed even in the apparently less favorable working environment.